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	<title>Comments on: Local School Board and Ubuntu</title>
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		<title>By: Jef Spaleta</title>
		<link>http://blog.brettalton.com/2010/07/02/local-school-board-and-ubuntu/comment-page-1/#comment-624</link>
		<dc:creator>Jef Spaleta</dc:creator>
		<pubDate>Fri, 02 Jul 2010 22:32:37 +0000</pubDate>
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		<description>Understanding the support timescale requirements of a particular class of support customers is a very important part of sustainable support service business.&lt;br&gt;&lt;br&gt;Unfortunately, I don&#039;t think enough school administrations really have a handle on their own requirements in this area when it comes to planning for technology refreshes.  If a consortium of school boards could get their heads together and come up with a standard technology refresh policy, which included minimum technology support lifetime requirements...companies like Canonical could tailor service/product portfolios at the education market much more clearly. As it is Canonical&#039;s support timelines are a best fit across multiple market segment categories.  If education as as sector needs something like 5+ years of multi-vendor support for a particular collection of technology, they need to start saying that loudly and coherently.  &lt;br&gt;&lt;br&gt;-jef</description>
		<content:encoded><![CDATA[<p>Understanding the support timescale requirements of a particular class of support customers is a very important part of sustainable support service business.</p>
<p>Unfortunately, I don&#39;t think enough school administrations really have a handle on their own requirements in this area when it comes to planning for technology refreshes.  If a consortium of school boards could get their heads together and come up with a standard technology refresh policy, which included minimum technology support lifetime requirements...companies like Canonical could tailor service/product portfolios at the education market much more clearly. As it is Canonical&#39;s support timelines are a best fit across multiple market segment categories.  If education as as sector needs something like 5+ years of multi-vendor support for a particular collection of technology, they need to start saying that loudly and coherently.  </p>
<p>-jef</p>
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		<title>By: Fabian Rodriguez</title>
		<link>http://blog.brettalton.com/2010/07/02/local-school-board-and-ubuntu/comment-page-1/#comment-623</link>
		<dc:creator>Fabian Rodriguez</dc:creator>
		<pubDate>Fri, 02 Jul 2010 19:19:46 +0000</pubDate>
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		<description>Too bad you didn&#039;t know about Userful at the time! :(&lt;br&gt;&lt;a href=&quot;http://userful.com/products/product-comparison/competitive-analysis&quot; rel=&quot;nofollow&quot;&gt;http://userful.com/products/product-comparison/...&lt;/a&gt;&lt;br&gt;&lt;br&gt;I wonder who else is using Userful as I don&#039;t see many community members commenting on it. I know they were scouting among loco leads for reps all over Latinamerica but I haven&#039;t heard again about them for some time.</description>
		<content:encoded><![CDATA[<p>Too bad you didn&#39;t know about Userful at the time! :(<br /><a href="http://userful.com/products/product-comparison/competitive-analysis" rel="nofollow">http://userful.com/products/product-comparison/...</a></p>
<p>I wonder who else is using Userful as I don&#39;t see many community members commenting on it. I know they were scouting among loco leads for reps all over Latinamerica but I haven&#39;t heard again about them for some time.</p>
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